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Use Your Benefits

Use Your Benefits

How do I activate and PIN my P-EBT card?

To activate and PIN the card, call 1-888-997-1117 and follow the prompts. You will need the following information ready:

  • Your child's 16-digit card number
  • Your child's last 4 digits of their Local Student ID. Enter this four-digit number when prompted to enter the last four digits of the Social Security Number.
  • Your child's date of birth
  • Your child's mailing address

These instructions will also be mailed with the P-EBT card.

Where can I find my child's Local Student ID to activate their P-EBT card?

Each school is different, but some key places where your child's Local Student ID might be found are:

  • Student's Report Card
  • Student Grades Portal
  • School ID Card
  • Student’s Login to the Computer
  • Student Library Card
  • Student’s Medical Records Portal
  • Student’s IEP Record

If you cannot find your child's Local Student ID, you will need to contact the school.

How can I check the balance on my P-EBT card?

If you have already activated your P-EBT card, call 1-888-997-1117 and follow the prompts to check your balance. You cannot check the balance on the card until it has been activated. Before activation, the card balance will appear to be $0. For activation instructions, see question above.

Should I keep my P-EBT card after using the benefits?

Yes, please keep the card, as any additional P-EBT benefits for which the child is eligible will be loaded onto the same card.

When do P-EBT benefits expire?

P-EBT benefits expire 9 months from the date of issuance OR 9 months from the last transaction if the card has been activated/used.


Buy Food in the Store

What can I buy with P-EBT benefits? Are there restrictions?

P-EBT benefits are intended for the purchase of food and can be used to buy items like breads, cereals, fruits, vegetables, meat, fish, poultry, and dairy products, as well as seeds and plants that produce food for the household to eat.

P-EBT benefits may NOT be used to buy any of the following: Beer, wine, liquor, cigarettes or tobacco; nonfood items, such as pet foods, soaps, paper products or household supplies; vitamins and medicines; food that will be eaten in the store or hot foods.

For more information, visit USDA's SNAP Eligible Food Items page.

Where can I use P-EBT benefits?

A P-EBT card can be used at any retailer where SNAP EBT cards are accepted. To find participating retailers, visit the SNAP Retailer Locator and enter a street address, city and state, or zip code. Enter your starting location and select a retailer or map point to get details and directions.

Can I use a P-EBT card to buy food online?

Online shopping is not currently allowed for Louisiana P-EBT benefits, although Louisiana is working on a plan to make online SNAP purchases possible in the near future.

Are P-EBT benefits transferable? Can I give away or sell my card? What if I don't want the benefits?

P-EBT benefits are non-transferable. If you wish to decline the benefits, please destroy the card.

It is illegal to sell, trade or give away your P-EBT benefits, PIN or Louisiana EBT card; to allow a retailer to buy your food benefits in exchange for cash; and to use someone else's P-EBT benefits or Louisiana EBT card for your household. If you are found guilty of intentional program violations, you will be disqualified from SNAP benefits and will have to pay back any unauthorized P-EBT benefits issued.