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Child Support Enforcement
DCFS has been working to upgrade the technology system behind our CAFÉ Self-Service Portal for individuals applying for or receiving SNAP, LaCAP, FITAP, KCSP and Child Support benefits. The upgrade makes communicating with your caseworker easier, increases applicant and recipient access to information and improves our overall service delivery.
Child Support is an obligation of a parent to provide emotional, financial, and medical support for a child or children. DCFS offers parent locator and paternity establishment services, as well as assistance to establish and enforce child support orders and collection and distribution of child support payments.
MAKE A CHILD SUPPORT PAYMENT
Apply for Child Support Enforcement Services
Child Support Enforcement Services
Who Can Get Help?
Helpful Information Regarding Paternity Establishment and Establishing Orders
Child Support Guidelines
Child Support awards are established by combined monthly adjusted income.
For cases with combined monthly adjusted gross income above $40,000, the child support obligation should be determined on a case-by-case basis.
What if I disagree?
The custodial or non-custodial parent may request a review when there is evidence that an error has occurred or an action should have been taken on the case. The administrative review will determine if appropriate action was taken in compliance with all applicable federal and state laws, rules, and regulations.
Parents may request an administrative review verbally or in writing to the office that is handling the case. The complainant will be notified by telephone or in writing of the decision made on the case.
Child Support Guidelines Survey
Click one of the links below to complete the survey:
New Hire Reporting And submitting/Receiving Payments
Submitting Support Payments
The majority of support payments are made by income assignment order. To begin income assignment on a full service case, please call our Customer Service Center at 1-888-LAHELP-U (1-888-524-3578) to provide the name and contact information for your employer. Child Support will then send all required notices directly to your employer.
Support Payments can also be made by cash, credit card, money order, cashier’s check, or bank account.
Money Order or Cashier's Check
All money order and cashier's check payments must be mailed to the following address:
The money order/cashier's check must be made payable to the Department of Children and Family Services (DCFS) and must include the payor's name, address, and social security number and/or LASES number/case identifier. Failure to include this identifying information will delay the payment being properly credited to your account.
Genetic Testing Fees
To ensure payments intended for genetic testing fees are properly credited, "Genetic Test" must be included on the payment instrument and mailed to:
Cash support payments can be made through MoneyGram.
Find the nearest location at www.moneygram.com/billpaylocations.
Please be advised there is a $3.99 convenience fee for the use of this service.
Payors using this service will be required to provide either their LASES number/case identifier, member number, or social security number, along with the Receive Code: 14695.
Child Support Enforcement personnel will be able to view payments on the same day they are made through MoneyGram.
Credit Card and Bank Accounts
Support payments can be made with a bank account or credit card. Please visit www.expertpay.com, or by call 1-800-403-0879 for further details.
Expert Pay accepts the following methods:
DCFS requires electronic disbursement of support payments. Payments can be directly deposited into a checking account, savings account, or to a DCFS Direct Payment Card account.
Responses to the National Medical Support Notice should be forwarded to:
Faxed responses should be sent to (844) 836-2623.
Please contact 1-888-LAHELP-U (1-888-524-3578) with any questions.
|Access and Visitation/Child Support Leins
Access and Visitation
The access and visitation program is designed to help non-custodial parents become more involved in their children's lives.
Child Support Liens
The Child Support Lien Network (CSLN) combines data from delinquent child support obligor records into one accessible, easy-to-use database for the purpose of intercepting workers’ compensation and insurance settlements owed to delinquent child support obligors.
Licensing Agency Upload:
|Child Support Enforcement Customer Service Center
Customer Service Center:
1-888-LAHELP-U (1-888-524-3578) (Toll Free)
The interactive voice response (IVR) system provides payment receipt and disbursement information (on last five payments), arrearages, current financial obligation balances as well as general child support information. IVR information is provided 24 hours a day, seven days a week.
Fax to 844-836-2623
|What is Child Support?
Child Support is an obligation of a parent to provide emotional, financial, and medical support for a child or children.
Federal law requires all states to have a child support enforcement program. In Louisiana, the program is administered by the Department of Children & Family Services, Child Support Enforcement Section. Child Support Enforcement places the responsibility for support of children on their parent’s in an attempt to reduce the children's dependence on public assistance.
Child support cases are generally assigned to three categories: intake, collections or parent locate. An intake case is one in which an order for support and/or paternity has not yet been established. A collection case is one in which an enforceable order for support exists. A case in parent locate is one in which the location, place of employment, or assets of the noncustodial parent are unknown.
The Child Support Enforcement staff is located in Louisiana Child Support Offices. These offices serve all 64 parishes in the state. The agency also has cooperative agreements with 40 District Attorneys in the state. The scope of services provided by District Attorneys varies, depending on the services that a particular District Attorney is contracted to provide.